Q:How often is this 24k Gold Face Mask used?

A: I usually use this 24k Gold Face Mask once a week to clean the oil and impurities on my face.

We ship to most countries worldwide (please see list below). All international packages are shipped via DHL and domestic packages are shipped by FedEx SmartPost. Alaska, Hawaii, P.O./APO/FPO addresses are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Undefeated Beauty by Alley.

SPF products ship to USA addresses only. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Anguilla, Antigua And Barbuda, Argentina, Armenia, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bhutan, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Ethiopia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Greenland, Grenada, Hungary, Iceland. India, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Jordan, Lebanon, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal , Qatar, Romania, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, Slovenia, Spain, St. Vincent, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands

Undefeated Beauty by Alley is available on www.undefeatedbeautybyalley.com.

Shipping & Handling Charges are as follows:

$8.00 flat fee for domestic, all states within the USA (free shipping over $40)

$14.95 flat fee for all international countries we ship to worldwide

The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Undefeated Beauty by Alley is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Undefeated Beauty by Alley ships to most countries worldwide via USPS and FedEx SmartPost for all domestic packages and DHL for all international packages. USPS for Alaska, Hawaii, P.O./APO/FPO addresses.

Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Please contact info@undefeatedbeautyalley.com as soon as possible. We will do our best to accommodate your request however, there is no guarantee that any changes can be made once an order is placed.

Unfortunately, we are not able to cancel an order once it has been placed.

We are unable to offer refunds, returns, or exchanges on open products, used products, products within customer possession longer than 48, and waist trainers . All sales are final. Please note, Undefeated Beauty by Alley reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email to info@undefeatedbeautyalley.com.

We apologize but we currently do not offer exchanges, all sales are final.

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However, if it still remains and you are positive you only placed one order, please send us an email to info@undefeatedbeautyalley.com with a screenshot of the duplicate charge for further assistance.

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info@undefeatedbeautyalley.com with your inquiry.

We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal.

Please contact us immediately, within 48 hours receiving the order, at info@undefeatedbeautyalley.com  Please provide us with your order number and some photos of the damage product/s.

Please contactinfo@undefeatedbeautyalley.com  within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Undefeated Beauty by Alley reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Refused delivery will incur a $15 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED

For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to info@undefeatedbeautyalley.com if your shipment shows no movement from the carrier's tracking information.

Please be careful when entering your shipping address, Undefeated Beauty by Alley will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Product details can be found on the product page but if you have more questions, please free to email us at info@undefeatedbeautyalley.com

Occasionally Undefeatedbeautybyalley.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.

No. You do not have to have an account to place an order.

You can create an account by visiting https://undefeatedbeautybyalley.com/account/register

You can easily subscribe to emails by visiting undefeatedbeautybyalley.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

To reset your password, go to https://undefeatedbeautybyalley.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page

Our formulas are made in the USA, with globally sourced ingredients.

When possible, we choose naturally derived ingredients over synthetics in all formulations.

No

Yes

Undefeated  Beauty by Alley does not use parabens or sulfates in any of our products.

Undefeated  Beauty by Alley does not test products on animals. All of our products are cruelty free.

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

Yes, all products are safe.  

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.